Privacy Policy

Controller / business responsible for this Policy: AMG Living or the related AMG legal entity identified on your proposal or invoice.

Primary service area: Texas (including Houston metro and surrounding fine-home markets). We may serve other locations only if expressly agreed in writing.

• Privacy requests: use the website home-visit form and mark the message “Privacy request,” or email the address provided on your proposal correspondence.
• General business contact: the contact methods listed on our website or on your client documents.
• Mailing address: as stated on your proposal, invoice, or engagement letter (update this Policy when a permanent public address is finalized).

This Policy covers personal information processed in connection with:

• Our public website(s), landing pages, forms, and related marketing pages.
• Readiness assessments, consultations, paid audits, demos, and sales discussions.
• Proposals, design documents, contracts, and project management.
• Installation, commissioning, configuration, training, warranty support, and recurring managed services.
• Emails, calls, texts, video meetings, and other communications with us.
• Analytics, cookies, and similar technologies on our website (where used).

Installed home systems may process video, audio, sensor, energy, and automation data inside your residence. How that data is stored, processed, and (if ever) transmitted is primarily controlled by system design, your configuration choices, and your client agreement. Section 7 addresses residential system data in more detail.

Third-party products (for example, device makers, cloud voice services you choose to connect, ISPs, alarm monitoring companies, or utilities) have their own privacy policies. We are not responsible for their practices except as required by law or a written agreement with you.

Depending on how you interact with us, we may collect:

• Identifiers and contact data: name, email, phone, city/neighborhood, mailing address, and similar contact details.
• Home and project context: property type, new build/remodel status, approximate goals (comfort, energy, security, storms), notes you provide, photos or plans you share, HOA or builder contacts you authorize us to use.
• Commercial and transaction data: proposals, quotes, selections, invoices, payment status, service tier, project schedule, change orders (payment card data is typically handled by payment processors, not stored in full by us).
• Communications content: emails, texts, call notes, meeting notes, support tickets, training records.
• Technical website data: IP address, device/browser type, pages viewed, referring URL, approximate location derived from IP, timestamps, and diagnostic logs.
• Marketing preferences: opt-in/opt-out status for emails or SMS where applicable.
• Household operational data (clients only, and only as needed for service): system status, error logs, configuration backups, remote-support session records, energy/usage summaries you authorize us to view, and limited security-event metadata when you request support—not a general right for us to browse your cameras without authorization.
• Inferences: internal notes about fit, budget band, timeline, or project priorities derived from what you tell us (used for sales and service quality, not sold).

We do not intentionally collect sensitive government ID numbers through the public website form. If needed for contracting or financing introductions, that will be requested through secure, purpose-limited channels.

• You, when you submit forms, email, call, text, or meet with us.
• Your agents (builders, architects, designers, electricians, family members) when you authorize them to share information.
• Automatic collection via our website (cookies, logs, analytics tools if enabled).
• Service providers that process data on our behalf (hosting, CRM, email, scheduling, payment).
• Public or professional sources (for example, property listing context you discuss with us) only as reasonably needed to serve you.
• Installed systems and remote-support tools, only under your engagement and access rules.

We use personal information to:

• Respond to inquiries and schedule assessments or consultations.
• Evaluate project fit, design systems, prepare proposals, and negotiate contracts.
• Coordinate installation with licensed partners, manage projects, and deliver training.
• Provide monitoring, support, updates, optimization, reports, and recurring managed services.
• Operate, secure, and improve our website and internal tools.
• Send service-related messages (scheduling, safety notices, invoices).
• Send marketing communications only where permitted (you may opt out of marketing without opting out of transactional service messages).
• Detect fraud, abuse, security incidents, and protect our rights and property.
• Comply with law, legal process, insurance, and professional requirements.
• Maintain records for accounting, tax, warranty, and dispute resolution.

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising as those terms are commonly defined under California law, unless we update this Policy and provide required notices/opt-outs before doing so.

Our website may use cookies, local storage, pixels, or similar technologies to:

• Keep the site functioning (security, load balancing, form integrity).
• Understand aggregate traffic and conversion (for example, whether the free-visit form was completed).
• Remember preferences where implemented.

You can control cookies through browser settings. Blocking some cookies may affect site features. If we deploy a cookie banner or preference center, those controls will apply in addition to this Policy.

Third-party analytics or advertising tools, if added later, will process data under their own terms. We will update this section when such tools are enabled in production.

Exact architecture varies by property, product choices, and written scope. Product packaging generally includes:

• Local-first operation: Core state, event handling, device control, household context, and video analysis remain on equipment at the property where practical and as described in the project scope. Local operation does not eliminate all network use; updates, remote support, manufacturer services, and features the client enables may still use the internet.
• Cloud intelligence services: Cloud models may be used for higher-capability reasoning according to the selected service tier. AMG is designed to provide the minimum purpose-specific context needed for a task rather than indiscriminately streaming household data. Applicable providers, data categories, usage, and retention terms are described in the proposal or service schedule.
• Camera and sensor data: Video, audio (if enabled), motion, environmental, and energy data may be processed on devices, at a local hub, and/or in the cloud depending on your plan and settings. Continuous cloud upload is not always required; many designs use a mix of edge capture and selective cloud features.
• Your household responsibilities: You control physical access to the home, user accounts, guest access, and whether cameras cover areas where others have privacy expectations. You are responsible for lawful use of surveillance and recording in your jurisdiction and for notifying household members and guests as required by law.
• Remote support: With your authorization for a support session, we may access diagnostics, logs, or configuration tools to fix issues. We do not treat remote access as a standing right to view live cameras without a support need and appropriate authorization.
• Managed service plans: Recurring service may include monitoring, software updates, tuning, health checks, model access, and support. Those activities may involve limited telemetry or backups as described in your service terms.
• Third-party integrations: If you connect other assistants, mobile apps, or monitoring services, those providers may receive data under their policies. We will identify known integrations in your design where material.

No intelligent system is perfect. Cameras and AI vision can misclassify events. Automation can fail. Our systems are not a substitute for professional life-safety systems, monitored alarms, insurance requirements, or emergency services unless expressly contracted in writing as such.

We may disclose personal information to:

• Licensed electricians, low-voltage technicians, and other subcontractors who perform installation or service under confidentiality and scope limits.
• Hosting, email, CRM, form, scheduling, analytics, and IT providers who process data on our instructions.
• Professional advisors (legal, accounting, insurance) under confidentiality duties.
• Payment processors and financing partners you choose to engage.
• Builders, architects, or designers you ask us to coordinate with.
• Authorities when required by law, court order, or to protect safety, rights, or security.
• Successors in a merger, acquisition, or asset sale, subject to appropriate continuity of protection.

We require service providers that process personal information for us to use it only for contracted purposes and to implement reasonable security measures, subject to standard commercial limitations.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:

• Lead records: typically for the sales cycle and a reasonable follow-up period, unless you request deletion earlier where we are not required to keep them.
• Client project files: for the life of the relationship plus a period needed for warranty, tax, insurance, and legal defense (often several years after project close).
• Support logs and remote-session records: for troubleshooting and quality, then deletion or anonymization on a rolling schedule.
• Website logs: for shorter security and diagnostic periods unless needed for an investigation.

When retention ends, we delete, de-identify, or archive information in a secure manner consistent with our systems’ capabilities.

We implement administrative, technical, and physical safeguards appropriate to our size and the nature of residential automation data, which may include access controls, encryption in transit where supported, least-privilege practices, vendor diligence, and staff/contractor confidentiality expectations.

No method of transmission or storage is 100% secure. You are responsible for strong passwords, securing physical access to equipment, keeping network credentials private, and promptly telling us of suspected unauthorized access related to our services.

Subject to applicable law and verification of your identity, you may request to:

• Access personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal and contractual retention needs.
• Opt out of marketing emails or SMS (transactional project messages may continue).
• Limit certain processing where a legal right applies.

California and other state residents may have additional rights under laws such as the CCPA/CPRA (as amended), including rights to know, delete, correct, and opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information for money. To exercise rights, contact us as described in Section 1 and describe your request. We will not discriminate against you for exercising privacy rights.

If we decline a request, we will explain the reasons where required. You may appeal by replying to our decision email with “Privacy appeal” in the subject line.

Our website and services are directed to adults capable of contracting for residential projects. We do not knowingly collect personal information from children under 13 through the public website. If you believe a child provided information, contact us and we will take appropriate steps to delete it.

Household systems may incidentally capture children who live in or visit the home (for example, cameras). The account holder is responsible for lawful configuration and household notice.

We are based in the United States. Personal information is primarily processed in the U.S. Service providers may process data in other U.S. regions. If international transfers become relevant, we will use appropriate contractual and technical measures.

Our site may link to third-party websites, scheduling tools, maps, or social platforms. Their privacy practices are their own. Review their policies before providing information.

We may update this Policy from time to time. The “Last updated” date will change when we do. Material changes may be highlighted on the website or communicated to active clients by email. Continued use of the website after an update constitutes acceptance of the revised Policy, except where consent is required by law.

This Policy is governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where mandatory consumer privacy laws of your state of residence provide non-waivable rights.

For questions about this Policy or to exercise privacy rights, contact us through the assessment form on our website (note “Privacy request”) or via the email address on your proposal or client correspondence. Please include enough detail for us to verify your identity and respond.